UFC GYM Huntington Beach

I go to the gym exclusively at night, and the main male receptionist in charge during the night shift is extremely rude and lazy. In almost 6 months of attending, he has never smiled or wished me a good night. During the night shift, I’ve caught him: 1. Sleeping. 2. Watching TikToks at a very high volume on the computer. 3. Arguing with family members outside the gym or on the phone. Honestly, I wouldn’t care or even be leaving a review if he were at least a good worker, but he’s not. My main complaint is that he turns off the sauna early and has lied about it being broken, even though it was working perfectly just an hour before his shift. He also turns off the music in the main gym so he can sleep peacefully. During the day, the classes and staff are very nice. However, if you plan on going here after hours, this guy can really make your gym experience miserable. if this ever gets fixed id easily change my review to 4 or 5 stars.

The staff here are disrespectful and not on the same page or knowledgeable on what they offer. I called to ask if a friend who moved here could get a free pass to try out the gym. I was told that he could sign up on the website and come in and sign a form to check out the gym. Only to be met my a "manager" who said that because his ID wasn't within five miles of the gym the 3 day trial didn't apply. We explained he just moved here and that this ridiculous rule wasn't mentioned on the website or by the staff when I called. Even after explaining the situation that he would like to join and wants to check it out first we were turned away. This gym does not care about its customers, the staff clearly aren't on the same page, sauna is always broken. Terrible place all together. Don't waste your time with this unprofessional staff. Also @ufc make sure to update the website and train your staff if you have to actually have a local id that is within 5 miles of the gym. I was trying to bring you a customer and you spit in my face. Definitely will never recommend this awful place to anyone ever again. Get better staff.

I have been coming to this gym for years. I like all their machines and classes. I also love that it's one of the few gyms that is 24 hours because I usually work out at night. However, the night shift person who is dark skinned is very unfriendly. I try greeting him and nodding my head, but he usually just stares at me back without nodding or saying 'welcome' back. It seems very hostile and very awkward to come in.

Its amazing to meet some worse sales team and manager than this branch has the worst customer service ever. You can't anticipate how poor the customer service is because they know there is no way to complain if a problem occurs. I definitely don't recommend it at all. The name must be changed to the swindlers' group Even the manager's email is not really responding. You can't put together a worse team than that, this branch is the worst place to scam ever

Absolutely awesome facility. Friendly staff who go above and beyond. The person who signed my son and myself up was helpful. Mr. Julian Gave much needed and appreciated advice on getting my kid started in kick boxing. He was knowledgeable and understanding. All the other staff/front desk was also very nice and welcoming. Thank you.

I agreed (verbally) to pay $150 to sign up with a $60 monthly fee. Got charged $150 for the recurring fee. Asked why, was told they didn't charge me. Then their rep doubled back and said it was part of the contract I signed. I signed a stack of contracts with this gym. All of which were signed on a card reader. Otherwise, the gym is nice, but this is just unnacceptable business practice. Edit 8/11/2023: spoke with the manager, got the payment issue resolved. Still irritated it was an issue to begin with. Changed from 1 to 4 stars. The quality of the gym is excellent, and consistently clean in the 2 months I've used it. Also it's one of the few local gyms open at 3am.

The young Hispanic man passing out cards for free access yesterday, in Huntington Beach for this UFC gym needs humbling. He was arrogant and based on that interaction I'd never join any UFC gym. I'm a second generation Thai Boxer/ Nak Muay. I've been in and out of gyms for thirty years, taught classes internationally, competed in my craft and been involved in gyms my whole life. Don't have an attitude because someone doesn't want to give you their personal information and snatch things from people. This gym is a bad environment. If you want a real gym or martial arts experience go elsewhere. I don't think Razor Rob Mcollugh would be very pleased.